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customer service
Hours of Operation
Monday - Friday
7:00am - 5:15pm
Phone (321) 952-3437, (321) 952-3438, (321) 952-3439
Fax (321)
768-6401
Send us an e-mail.
Submit a Customer Service Request Electronically.
The City of Palm Bay, Public Works Department has implemented and maintains an enhanced customer service program for drainage, sign maintenance, pothole repair and other maintenance service requests. We have a 24 hour service request line (answered by machine during non-working hours). Our goals are:
- Return phone calls within 24 hours maximum, same day return call for most calls.
- Site visit (if necessary) within 3 working days.
- Follow-up phone call within 3 working days
We strive to deliver the City of Palm Bay Customer Service Values, to:
- Treat others as you would want to be treated.
- Be customer friendly.
- Listen and understand from the customer's perspective.
- Be knowledgeable and professional.
- Demonstrate honesty and integrity.
We will be as responsive as possible to our residents' concerns and requests for service. Our emphasis will be on doing the best we can with the resources we have. Kevin Boeckman is our Customer Service Manager and is assisted by Donna Seymour, Gina Coone and Jaqueline Dunn.
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